HueclipHow can we help?
Email us, or look for your question below. We read every message.
support@hueclip.com
Help, bugs, sign-in problems and privacy questions. Please include your device model, iOS version and what you were doing.
Report or block
Open the video or the curator’s page, tap Report and choose a reason, or tap Block. We review reports within 24 hours.
Delete your account
- Open the Me tab
- Tap Settings
- Tap Delete Account and confirm
Common questions
What is a Mood?
A label for how a video feels, like Calm, Focus or Late night. Eight are built in, and you can create your own with a name, color and icon. A video can have more than one.
Do I have to sort everything by hand?
You tag videos yourself, either while one plays or from its menu. Smart Sets then collect the matching videos on their own.
What can a Smart Set filter on?
Moods (any of them or all of them), length (under 5 minutes, 5 to 20, over 20), videos you have not finished, and videos you watched in the last few days. Videos join and leave the set as you tag and watch.
Where is my data stored?
Your Moods, Markers and Smart Sets stay on your device. Videos you import from Photos may be uploaded to our servers so they can play back and be checked for content that breaks our Terms. The Privacy Policy has the details.
Can I download videos from other apps or websites?
No. Hueclip does not download or save videos from other apps or websites. You can import videos from your own Photos library.
Is Hueclip free?
Yes. This version has no ads and no in-app purchases.
How do I add the widget or use Siri?
Touch and hold the Home Screen, tap +, and choose Hueclip. For Siri, say “Play my Calm station in Hueclip”, or find Hueclip in the Shortcuts app.
How do I report or block someone?
Open the video or the curator’s page, tap Report and choose a reason, or tap Block. We review reports within 24 hours.
How do I delete my account?
Open Me, then Settings, then Delete Account. You do it in the app and do not need to email us.
Which languages are supported?
English, 中文, Türkçe and العربية.
Troubleshooting
The widget shows an old video
The widget refreshes a few seconds after your library changes, or when you leave Hueclip. Open the app once, then go back to the Home Screen.
Siri does not understand my phrase
Say the app name at the end, for example “Play my Calm station in Hueclip”. The Mood has to exist in your library, so check its spelling on the Today tab.
A video says it can't be played any more
The source of the video is no longer available. Remove it from your library when the app asks. The time you watched stays in your stats.
My Smart Set is empty
A Smart Set only collects videos that match every condition. Open the set, check the conditions under “Collects”, and tag a few videos with its Moods.
I can't sign in
Check your connection and try again. If Sign in with Apple or Google still fails, email us with the error text and your device model and iOS version.